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ServiceNow CTA Exam Syllabus Topics:
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ServiceNow Certified Technical Architect (CTA) Sample Questions (Q36-Q41):
NEW QUESTION # 36
A company is preparing for a ServiceNow instance upgrade. Which tool shortens the time tovalidate critical processes post-upgrade?
Answer: A
Explanation:
The Automated Testing Framework (ATF) is the best tool for quickly validating critical processes after a ServiceNow instance upgrade. Here's why:
Automated Execution: ATF allows you to create automated tests that can be run quickly and repeatedly after the upgrade. This significantly reduces the time required for testing compared to manual methods.
Comprehensive Coverage: You can create automated tests for various processes, workflows, UI actions, and business rules, ensuring comprehensive validation of critical functionality.
Regression Testing: ATF is particularly valuable for regression testing, ensuring that the upgrade hasn't introduced any unexpected issues or broken existing functionality.
Why not the other options?
A: Test Management 2.0: While Test Management 2.0 provides a framework for managing tests, it doesn't inherently shorten the testing time itself. It can be used with ATF to organize and track automated tests.
C: Manual testing scripts: Manual testing is time-consuming and prone to errors, especially for repetitive tasks involved in upgrade validation.
D: System health dashboard: This dashboard provides an overview of system performance and health, but it doesn't directly validate specific processes or workflows.
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NEW QUESTION # 37
What are the primary capabilities of Service Mapping in ServiceNow?
Choose 2 answers
Answer: A,D
Explanation:
Service Mapping in ServiceNow has two primary capabilities:
A: Create a service-centric Configuration Management Database (CMDB): Service Mapping helps shift the focus of the CMDB from individual components to a service-centric view. It achieves this by mapping the relationships between infrastructure components and the services they support, providing a clear understanding of how IT supports business services.
E: Establish links between IT infrastructure components and application services: This is the core function of Service Mapping. It automatically discovers and maps the dependencies between applications, infrastructure (servers, databases, network devices), and the services they deliver. This creates a visual representation of the IT landscape and how it supports business services.
Why not the other options?
B: While Service Mapping can indirectly contribute to cybersecurity by providing visibility into the IT environment, enhancing cybersecurity measures is not its primary function.
C: Automating routine IT infrastructure updates is typically handled by other ServiceNow capabilities like Orchestration, not Service Mapping.
D: Software licensing management is usually handled by Software Asset Management tools, not Service Mapping.
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NEW QUESTION # 38
What components constitute the application layer security within ServiceNow?
Choose 3 answers
Answer: A,C,D
Explanation:
Application layer security in ServiceNow focuses on protecting data and functionality within the ServiceNow application itself. The following components contribute to this:
A: Multi-Factor Authentication (MFA): MFA adds an extra layer of security by requiring users to provide multiple forms of authentication (e.g., password, security token, biometric verification) to access the application.
C: Access Control Lists (ACLs): ACLs define which users or roles have permission to access, modify, or delete specific data and functionality within the application.
E; IP address access control: While technically a network layer control, IP address access control is often implemented and managed within the ServiceNow application. It restricts access to the instance based on IP address ranges.
Why not the other options?
B: Platform Encryption (PE): This is a broader encryption solution that protects data at rest across the platform, not specifically at the application layer.
D: Full Disk Encryption (FDE): This encrypts the entire hard drive of the server where the ServiceNow instance is hosted, providing protection at the infrastructure level, not the application layer.
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NEW QUESTION # 39
Which strategy is recommended for effective communication during the go-live phase?
Answer: B
Explanation:
Effective communication during a go-live is crucial for keeping stakeholders informed and managing expectations. The best strategy is to describe released functionality and provide knowledge base articles.
Here's why:
Clarity and Transparency: Clearly communicate what new features or changes are being released, so users understand what to expect.
Knowledge Base Articles: Provide detailed documentation and knowledge base articles to help users learn about the new functionality and how to use it.
Proactive Communication: Don't wait for issues to arise before communicating. Keep users informed about the progress of the go-live and any potential impacts.
Targeted Communication: Tailor communication to different audiences (e.g., end-users, IT staff, management).
Why not the other options?
A: Focus communications only on immediate supervisors: This limits information flow and can lead to confusion and frustration among other stakeholders.
B: Provide minimal updates to avoid overloading the team: Under-communication can create anxiety and uncertainty. It's better to provide regular, concise updates.
C: Postpone any form of communication until all issues are resolved: This is unrealistic and can damage trust.
Communicate openly about challenges and progress towards resolution.
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NEW QUESTION # 40
What are key considerations for data integrations in ServiceNow?
Choose 3 answers
Answer: C,D,E
Explanation:
Key considerations for data integrations in ServiceNow include:
B: Accessing and using only authorized data: Ensure that integrations only access and use data that is authorized and necessary for the integration's purpose. This is crucial for data security and privacy.
C: Fetching only clean and accurate data: Data quality is essential for successful integrations. Implement data validation and cleansing processes to ensure that only accurate and consistent data is transferred.
E: Maintaining a single source of truth: Whenever possible, identify a single authoritative source for each data element to avoid inconsistencies and conflicts.
Why not the other options?
A: Duplicating data across all systems: This can lead to data inconsistencies and increased storage costs.
D: Maximizing data transfer volume: The focus should be on transferring the necessary data efficiently, not maximizing volume.
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NEW QUESTION # 41
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